Internet Marketing

If you’ve been to Japan, you might have noticed the popular practice of tissue-pack marketing. Companies hire agencies to distribute small tissue packages with advertisements inserted in them. These tissue packs are then handed out at crowded city areas to various types of passerbys. Some target only men or women, depending on the product/service advertised.

Around four billion tissue packs are distributed every year in Japan. An internet survey of over 100,000 consumers show that 76% will accept the tissue packs, with over 50% saying that they’ll definitely look at the ad. In terms of appeal, tissue packs are more welcome than flyers and are more likely to be retained by the recipent.

The internet is a fast-paced environment. People can come to your website at any hour from a wide range of locations, each of them with different intentions or needs. Unlike physical retail stores, you can’t see who is coming in and browsing around. You don’t know much about the people reading you. How can we develop a rough profile of all these individuals?

You already get a glimpse of them everyday when they interact with your website. Some may register for an account, leave a comment or send you an email. But many are ‘invisible’. They get to your site, see what you put out, click on a outbound link and disappear.

The Winner’s Curse is a term used to describe auctions whereby the winner will overpay because he/she overestimates the item’s actual market value. This tendency to overbid is due to factors like incomplete information or other market participants. Recent research show that people also overbid because of the fear of losing in a social competition. 

A team of NYU neuroscientists and economists conducted brain imaging studies and discovered that the striatum, a part of the brain’s reward circuitry showed an exaggerated response to losses during an auction game. When a group was told that they would lose $15 if they failed to win an auction, they consistently bid higher than others who were told they would win $15.

Imagine you’re a email spammer. Your strategy is to send out thousands of unsolicited emails everyday hoping that some unassuming individual will purchase your product or inadvertently get infected by your malware/virus, so you can phish for credit card and banking details.

So here’s the situation. You’re dealing with millions of people whom you don’t know. You might not even know their age and gender, the basic demographic yardsticks. You can data mine email archives on a zombie computer to create personalized and convincing email messages but you’re always going to be dealing with a barrier of not-enough-trust.

As some of you might know from my Twitter profile, I enjoy following politics and have been an avid spectactor of the on-going 2008 U.S Presidential Elections. It’s very entertaining to see how political parties compete with one another during an election to win votes.

A similar pattern has been repeating itself in the last few months. A candidate makes a statement, his/her opponent absorbs what was said and re-uses it within a campaign ad or a speech, in a manner which weakens the original statement or intent.

Many have made money and built reputations by solving problems. Doctors cure the suffering of illness, psychiatrists help heal the troubled mind, lawyers protect names from being tarnished, consultants offer marketing advice and a dazzling array of products help to remove any inconvenience you might possibly encounter in your daily life.

Many people are solving problems. They’re all offering solutions to people who need them. Some are giving them away for free. Others are selling them for a price. When problem and solution is a perfect fit, a relationship of trust is built between two parties. If this helps me now, it might help me again. If this solves my problem, it might solve my friend’s problem too.

Ambush marketing is a strategy used by companies to promote their brands at events without paying any sponsorship fees. An example: “Dutch buyers of Heineken beer were given green hats to wear to the recent Euro 2008 football tournament. Anyone who tried to enter a stadium wearing one, however, as many fans did in 2004, was asked to remove it.

The hats were an “ambush marketing” campaign… Heineken’s rival, Carlsberg, was an official sponsor of Euro 2008, paying $21m for the privilege. A few TV close-ups of fans wearing Heineken hats would have cost very little by comparison”

In every narrative there is inevitably information omitted for various reasons, sometimes in order to intentionally obscure/simplify the plot or because specific agendas cannot be made known to the public. The background information or history behind the story, video or news report you are viewing is known as a back-story.

A back-story usually involves the history of the individuals involved, their environment, socio-cultural data and other information relevant to the visible narrative. Plugging in the back-story for your website, marketing campaign or product is not only a great way to distinguish it from the competition but an excellent method of persuasion that works incredibly well.

Successful ideas and messages are shared when people are able to relate to it on their own terms, within their existing worldview. Data will remain cold, inert and impersonal unless it is framed in a concrete way that is relevant to the experiences of the recipient. You don’t want cold data. You want high-impact information that leaves a strong impression on your audience, so they’ll pass it on to others in their network, who’ll then do the same.